Terms & Conditions

Last updated: July 2026
 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
 

1. About Us

These Terms & Conditions apply to all purchases made through the aloraë swim website.

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2. Products

We aim to ensure that all product descriptions, images, colours, and information displayed on our website are as accurate as possible.

Please note that colours may appear differently depending on your device or screen settings.

As our products are handmade or manufactured in batches, minor variations may occur.
 

3. Pricing

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

We reserve the right to change prices at any time without prior notice. Any price changes will not affect orders that have already been confirmed.
 

4. Orders

Once you place an order, you will receive an order confirmation email acknowledging that your order has been received.

This confirmation does not guarantee acceptance of your order.

We reserve the right to refuse or cancel any order where necessary, including but not limited to:

Products becoming unavailable

Pricing or website errors

Suspected fraudulent activity

Payment authorisation failure

If your order is cancelled by aloraë swim after payment has been taken, you will receive a full refund.
 

5. Pre-Orders

Where products are sold on a pre-order basis, the estimated dispatch date will be clearly displayed before purchase.

Estimated shipping dates are provided in good faith but may occasionally change due to manufacturing, customs, courier delays, or other circumstances beyond our reasonable control.

Should any significant delays occur, we will notify affected customers as soon as possible.
 

6. Shipping

Shipping times, delivery estimates, and courier information can be found in our Shipping Policy.

Delivery dates are estimates only and cannot be guaranteed.

Aloraë swim is not responsible for delays caused by courier services, customs, weather conditions, or other circumstances/force majeure outside our control.
 

7. Returns & Refunds

Our Returns & Refund Policy forms part of these Terms & Conditions.

Please refer to our Returns & Refund Policy for full details regarding eligibility, refunds, and return procedures.
 

8. Intellectual Property

All content on this website, including but not limited to photographs, videos, graphics, logos, product designs, branding, text, and website content, is the property of aloraë swim unless otherwise stated.

No content may be copied, reproduced, distributed, modified, or used without prior written permission from aloraë swim.
 

9. Limitation of Liability

To the fullest extent permitted by law, Aloraë Swim shall not be liable for any indirect, incidental, or consequential loss arising from the use of this website or the purchase of our products.

Nothing within these Terms & Conditions excludes or limits any rights that cannot legally be excluded under applicable consumer protection laws.
 

10. Website Availability

We aim to keep our website available at all times. However, we cannot guarantee uninterrupted access and reserve the right to suspend, modify, or discontinue any part of the website without notice.
 

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
 

12. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time. Any changes will become effective immediately upon publication on this website. We reserve the right to modify this privacy policy at any time, so please review it frequently.
 

13. Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
 

14. Cookies

Aloraë swim may use cookies and similar technologies to provide the best possible experience when you visit our website.

Cookies are small text files stored on your device that help our website function correctly, remember your preferences, improve performance, analyse website traffic, and enhance your shopping experience.

We use cookies to:

Enable essential website functions, including secure checkout and account features.

Remember your preferences and settings.

Understand how visitors use our website so we can improve its performance and functionality.

Support analytics and, where applicable, marketing activities.

You can choose to accept or manage cookies through your browser settings or our cookie banner. 

By continuing to use our website, you acknowledge that cookies may be used as described in this policy.

15. International orders
Please note that customers are responsible for any customs duties, import taxes, VAT, or handling fees that may be charged by their country’s customs authority. These charges are not included in the product or shipping price and are the responsibility of the recipient.
 

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us

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Thank you for choosing aloraë swim.