At aloraë swim, we want you to love your purchase. However, if you are not completely satisfied with your order, you may request a return within 14 days of receiving your item.
 

Return Conditions

To be eligible for a return, your item must:

Be returned within 14 days of delivery

Be unworn, unused, and in its original condition

Have all original tags attached and in place including original packaging

For hygiene reasons, we cannot accept returns of items that have been worn, washed, damaged, or altered.

We reserve the right to refuse returns that do not meet these conditions.

 

To start a return, you can contact us at aloraeswim@gmail.com.
Please note that returns will need to be sent to an address which will be confirmed once your request to return is accepted.

Upon contacting us, please include;
 

Your order number

The item(s) you wish to return

The reason for your return
Any photos if necessary
 

Once your return request has been approved, we will provide you with the return instructions.

Please do not send items back without contacting us first, as we may not be able to process your refund.

Return Shipping Costs
Customers are responsible for the cost of returning items to aloraë swim. We require returns to be sent using a tracked service, in which you should provide the tracking number via email within 48 hours of sending the return.
We cannot be held responsible for items lost or damaged during return shipping.
Original shipping fees are non-refundable.
 

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account. In the case that 10 business days surpasses, please contact aloraeswim@gmail.com.
 

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible with your order number and photos of the issue. We will work with you to resolve the problem. You may be asked to provide photo's as a source of proof.
 

Exchanges

At this time, we do not offer direct exchanges. If you require a different size or colour, please return your item following the process above and place a new order separately.
 

Pre-Orders

For pre-order items, please note that delivery dates are estimated and may be subject to change. Any updates regarding pre-order timelines will be communicated as soon as possible.

 

Thank you for choosing aloraë swim.

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