Shipping & Delivery Policy

At aloraë swim, we carefully prepare every order to ensure your pieces arrive safely and beautifully packaged.
 

Order Processing

Once your order has been placed, please allow 1–3 business days for your order to be processed and prepared for dispatch.

During busy periods, launches, or promotional events, processing times may take slightly longer. We appreciate your patience and will always aim to get your order to you as quickly as possible.
 

Delivery Times

Delivery times begin once your order has been dispatched.
 

Estimated delivery times:

United Kingdom:
3–5 business days after dispatch
 

International Orders:
Delivery times vary depending on your location and may be affected by customs processing.

Please note that delivery times are estimates and are not guaranteed.
 

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please allow up to 48 hours to receive this information.
 

Please ensure your delivery address is correct at checkout. aloraë will not be held responsible for delays or failed deliveries caused by incorrect address information.
 

Customs & International Duties

For international orders, customers may be responsible for any customs fees, import duties, or taxes applied by their country.

These charges are not controlled by Aloraë Swim and must be paid by the customer where applicable.
 

Lost or Delayed Orders

If your order has not arrived within the expected timeframe, please contact us and we will assist you in locating your parcel.

Once an order has been handed over to the courier, delivery delays caused by the courier service are outside of aloraë swim’s control. However, we will always do our best to support you.

Pre-Orders
While we aim to meet all estimated shipping dates, delays can occasionally occur due to factors outside of our control, including manufacturing, customs, or courier delays. If there are any changes to your estimated delivery timeframe, we will keep you updated via email.
 

Thank you for choosing aloraë swim.